Policy and Procedure
BibleLibrary.com will accept qualified and conforming
products for exchange or refund within 30 days of the
original purchase date.
To qualify for return all products require a Return
Authorization (RA) Number prior to being returned, must
be 100% complete, in the same condition as when sold,
and in the original packaging as provided by the manufacturer.
All packing materials, manuals, diskettes, CDs, digital
media, blank warranty cards and other accessories and
documentation must be included. All returns will be
inspected and products found to be non-conforming will
be rejected or subject to a restocking fee at BibleLibrary.com's
Software, DVD's and similar items are not returnable
once their packaging or outer wrapping has been opened.
Defective items may be exchanged within 30 days of purchase
for the same item or title only.
Non-qualified and non-conforming returns are not included
in BibleLibrary.com return policy and, if returned,
will be rejected or subject to a restocking fee of up
to 25% at BibleLibrary.com's sole discretion.
All returned products will be thoroughly inspected and
a determination will be made if eligibility and conforming
requirements are met. Please verify the product you
are returning meets the below guidelines and qualifies
for return to avoid any delay in, or denial of, processing
your return. If a non-conforming product is accepted
for return BibleLibrary.com reserves the right to charge
a restocking fee up to 25% at BibleLibrary.com's sole
discretion. Return processing may take up to 5 business
days from the time your product is received.
must be in the original manufacturers packaging, and
must be free from damage of any type, including, but
not limited to dents, scratches, cracks or abuse.
Returns will not be accepted without a valid Return
Authorization (RA) number. Unless otherwise specified
in the item listing on our website or in our Return
policy, you may request an RA within 30 days of the
original purchase date. RA numbers expire after 30 days,
but we encourage you to return the product as soon possible.
Any return we receive without a valid RA number will
be documented and rejected or subject to a restocking
charge at BibleLibrary.com's sole discretion.
For your protection, we recommend that you insure your
return and use a traceable carrier that can provide
you with delivery confirmation. BibleLibrary.com shall
not be responsible for items returned that are lost
or damaged in transit. Postage and handling charges,
both to and from our warehouse will be paid by the customer,
and are non-refundable.
In the event that the product you are returning does
NOT meet the requirements described in this document,
we will photograph the merchandise and packaging, and
prepare a detailed summary of our determination as to
why the return was denied, the product(s) will be deemed
not eligible for return and will be returned to you.
If BibleLibrary.com, at our sole discretion, decides
to accept a non-qualified item for return, a restocking
fee of up to 25% will be assessed.